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Ordering
 
If there is an item that you would like to order, or you would like to check whether we have something in stock before you visit, then please give us a call on 01404 815473 or email us.  If there is something you would like the kitchen to make for you, a few days notice is usually helpful.  
 
 
Delivery Options
 
Joshua's sell a very wide range of products, many of which are not well suited to sending through the post or by courier. If you would like us to send you something please call us to discuss your requirements on 01404 815473
We can also verify whether we have the items you are looking for and get them ready for you to collect in store, at no charge. We can also usually arrange for you to collect items from our Salisbury store at no extra charge.
 
 
Collection Details
 
If you wish to collect your order from the Ottery St Mary store please state your chosen collection time and a contact number in your email. Customers collecting from the store will be able to collect on Saturdays, Sundays and Bank Holidays (excluding Christmas New Year and Easter) in addition to Monday to Friday. If your order has been placed before 9.30am your order can be ready to collect the next day. If some of your items are out of stock we will contact you as soon as possible to let you know when they will be ready for collection.
 
 
Returns Policy
 
If you have an item you wish to return, please bring the item, including the receipt, to the store within 21 days of purchase and providing the item is in the same condition as when purchased, a full refund will be given.  If the item is returned 21-28 days after purchase, with a receipt, a credit note will be issued for the amount of the purchase.  An item cannot be returned without a valid receipt or beyond 28 days.