Ordering

We love to help you find the food products you are looking for! If there is an item that you would like to order, or you would like to check whether we have something in stock before you visit, then please give us a call on 01404 815473 or contact us via our online contact form.

As well as ordering products from our shelves / suppliers, you can order homemade items from our kitchen. Click on the link below to discover what we make and bake! If you are ordering from our kitchen, please contact us with your order at least a few days beforehand.

Delivery Options

We are very happy to send you products by post or courier. However, not all of our products would fare well in the post! If you would like us to send you something, please call us on 01404 815473.

We can also verify whether we have the items you are looking for and get them ready for you to collect in store, at no extra charge.

Ordering for Collection

If you wish to collect your order from the Ottery St Mary store please state your chosen collection time and a contact number in your email. Customers collecting from the store will be able to collect on Saturdays, Sundays and Bank Holidays (excluding Christmas New Year and Easter) in addition to Monday to Friday. If your order has been placed before 9.30am your order can be ready to collect the next day. If some of your items are out of stock we will contact you as soon as possible to let you know when they will be ready for collection.

Returns Policy

If you have an item you wish to return, please bring the item, including the receipt, to the store within 21 days of purchase and providing the item is in the same condition as when purchased, a full refund will be given. If the item is returned 21-28 days after purchase, with a receipt, a credit note will be issued for the amount of the purchase. Unfortunately an item cannot be returned without a valid receipt or beyond 28 days.